Terms & Conditions

1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following terms shall have the meanings assigned to them below:

• "Platform" refers to the unibet website accessible at unibet.cam, including all associated mobile applications, software, games, and services offered therein.
• "Company," "we," "us," or "our" refers to unibet, a legally registered online gaming operator licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR).
• "User," "you," or "your" refers to any individual who accesses, registers for, or uses the Platform and its services.
• "Account" refers to the personal gaming account created by a User upon successful registration with the Platform.
• "Games" refers to all gaming products offered on the Platform, including but not limited to slot games, live casino games, bingo, fishing games, and any other gaming entertainment provided.
• "Funds" refers to all monetary deposits, balances, winnings, and bonuses held in a User's Account.
• "Bonus" refers to promotional credits, free spins, or other incentives provided by unibet to Users, subject to specific terms and wagering requirements.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory authority governing legal gaming operations in the Philippines.

2. Eligibility and Account Registration

2.1 Age Requirement

Users must be at least twenty-one (21) years of age or older to create an Account and use the services offered by unibet. By registering for an Account, you represent and warrant that you meet this minimum age requirement. The Company reserves the right to request proof of age at any time, and failure to provide satisfactory verification may result in immediate Account suspension and forfeiture of all Funds and winnings.

2.2 Jurisdictional Eligibility

The Platform is intended exclusively for use by residents and citizens of the Republic of the Philippines. Users accessing the Platform from outside the Philippines do so at their own risk and are responsible for compliance with local laws and regulations. unibet makes no representations that the Platform or its contents are appropriate or available for use in locations outside the Philippines.

2.3 Registration Process

To create an Account, Users must provide accurate, current, and complete information as requested during the registration process, including but not limited to full legal name, date of birth, residential address, valid mobile phone number, email address, and government-issued identification details. You agree to maintain and promptly update your Account information to ensure it remains accurate and complete at all times.

2.4 Account Verification

unibet implements a Know Your Customer (KYC) verification process to comply with Philippine Anti-Money Laundering (AML) regulations and PAGCOR licensing requirements. Users may be required to submit copies of valid government-issued identification (such as Philippine passport, driver's license, UMID card, or postal ID), proof of address (utility bill, bank statement, or government correspondence), and additional documentation as deemed necessary by the Company. Failure to complete verification within requested timeframes may result in Account restrictions, including limitations on withdrawals.

2.5 Single Account Policy

Each User is permitted to maintain only one (1) Account with unibet. Creating multiple Accounts, whether using different personal information, email addresses, or devices, constitutes a material breach of these Terms. The Company reserves the right to close duplicate Accounts, void associated bets and winnings, and confiscate Funds deposited into such Accounts without prior notice.

3. Account Security and User Responsibilities

3.1 Password Protection

Users are solely responsible for maintaining the confidentiality of their Account credentials, including username and password. You must not share your login information with any third party or allow others to access your Account. unibet will never request your password via email, telephone, or any other communication channel. Any unauthorized use of your Account must be reported immediately to Customer Support.

3.2 Account Activity Monitoring

You are responsible for all activities that occur under your Account, whether authorized by you or not. The Company strongly recommends that Users regularly review their Account transaction history and report any suspicious or unauthorized activity without delay. unibet shall not be liable for any losses arising from unauthorized access to your Account resulting from your failure to maintain adequate security measures.

3.3 Device Security

Users accessing the Platform via mobile devices or shared computers must ensure proper security measures are implemented, including password protection, biometric authentication where available, and logout procedures when not actively using the Platform. Do not save login credentials in browsers or applications on devices that may be accessed by others.

4. Deposits, Withdrawals, and Payment Processing

4.1 Accepted Payment Methods

unibet accepts deposits via GCash, PayMaya, and major Philippine banking institutions including Bank of the Philippine Islands (BPI), Banco de Oro (BDO), Metrobank, UnionBank, and Land Bank of the Philippines (LandBank). The Company reserves the right to add, remove, or modify available payment methods at its sole discretion without prior notice.

4.2 Deposit Limits and Processing

Minimum deposit amounts vary by payment method, with a standard minimum of One Hundred Philippine Pesos (PHP 100). Maximum deposit limits may apply based on User verification status, Account history, and payment provider restrictions. Deposits are typically processed instantly, though delays may occur due to payment provider processing times or technical issues beyond unibet control.

4.3 Withdrawal Procedures

Withdrawal requests are subject to verification procedures and may require additional documentation to comply with AML regulations. Withdrawals are processed to the same payment method used for deposits whenever possible. The Company reserves the right to request alternative withdrawal methods in certain circumstances. Standard withdrawal processing times range from two (2) to six (6) hours for GCash and PayMaya transfers, and up to three (3) business days for bank transfers, subject to verification requirements and operational considerations.

4.4 Withdrawal Limits and Fees

Daily and monthly withdrawal limits apply based on Account verification level and VIP status. unibet does not charge withdrawal fees for most payment methods, though third-party payment processors may impose their own fees. Users are responsible for any bank charges, e-wallet fees, or currency conversion costs associated with transactions.

4.5 Source of Funds

Users warrant that all Funds deposited into their Account originate from legitimate sources and are not derived from illegal activities. unibet reserves the right to request documentation evidencing the source of deposited Funds and may refuse withdrawals or close Accounts if adequate proof cannot be provided.

5. Bonuses, Promotions, and Rewards

5.1 Bonus Terms

All bonuses, free spins, promotional credits, and other incentives offered by unibet are subject to specific terms and conditions, including wagering requirements, game restrictions, time limitations, and maximum bet limits. Users must read and understand applicable bonus terms before accepting any promotional offer. Bonus terms are incorporated into these Terms and Conditions by reference.

5.2 Wagering Requirements

Unless otherwise specified, bonus Funds must be wagered a certain number of times before becoming eligible for withdrawal. Wagering requirements vary by promotion and are clearly stated in the applicable bonus terms. Not all Games contribute equally toward fulfilling wagering requirements, and some Games may be entirely excluded from bonus play.

5.3 Bonus Abuse

unibet reserves the right to void bonuses, cancel winnings, and close Accounts in cases of bonus abuse or fraudulent activity, including but not limited to creating multiple Accounts to claim promotional offers, irregular betting patterns designed solely to meet wagering requirements, or collusion with other Users. The Company's decision regarding bonus abuse is final and binding.

5.4 VIP and Loyalty Programs

Participation in unibet VIP and loyalty programs is subject to separate terms and conditions. VIP status may be granted at the Company's discretion based on gaming activity, Account standing, and other factors. Benefits associated with VIP status may be modified or withdrawn at any time without prior notice.

6. Gaming Rules and Fair Play

6.1 Game Outcomes

All Games offered on the Platform utilize Random Number Generator (RNG) technology certified by independent testing laboratories to ensure fair and unpredictable outcomes. unibet does not influence, manipulate, or control Game results. Historical results do not influence future outcomes, and each Game round is independent of previous results.

6.2 Game Malfunction

In the event of Game malfunction, software errors, or technical failures, all affected bets and winnings may be voided, and Funds refunded to User Accounts. unibet shall not be liable for any losses or damages arising from technical malfunctions beyond the refund of affected bets.

6.3 Betting Limits

Minimum and maximum betting limits vary by Game type and may be adjusted at the Company's discretion. Users must adhere to applicable betting limits, and the Company reserves the right to void bets that exceed established limits.

6.4 Game Rules

Each Game offered on the Platform has specific rules governing gameplay, payouts, and special features. Users are responsible for understanding applicable Game rules before placing bets. In cases of discrepancy between Game rules displayed within the Game interface and these Terms, the Game-specific rules shall prevail for matters directly related to that Game's mechanics and payouts.

7. Prohibited Activities and Restrictions

7.1 Illegal Activities

Users must not use the Platform for any illegal purposes, including but not limited to money laundering, fraud, terrorist financing, or any activity prohibited under Philippine law. unibet cooperates fully with law enforcement authorities and will report suspicious activities as required by law.

7.2 Fraudulent Behavior

Any attempt to defraud unibet, manipulate Game outcomes, exploit software vulnerabilities, engage in collusion with other Users, or employ artificial intelligence or automated systems to gain unfair advantages is strictly prohibited and will result in immediate Account closure, forfeiture of Funds, and potential legal action.

7.3 Prohibited Jurisdictions

Users accessing the Platform from jurisdictions where online gambling is prohibited or restricted do so in violation of these Terms and at their own legal risk. unibet may block access from certain IP addresses or geographic locations at its discretion.

7.4 Third-Party Account Use

Users must not allow third parties to use their Account or place bets on their behalf. Professional or commercial betting activities using unibet platform without prior written authorization are prohibited.

8. Intellectual Property Rights

All content, software, trademarks, service marks, logos, graphics, and other intellectual property displayed on the Platform are the exclusive property of unibet or its licensors and are protected by Philippine and international intellectual property laws. Users are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes only. Any unauthorized use, reproduction, distribution, or modification of Platform content is strictly prohibited and may result in legal action.

9. Limitation of Liability and Disclaimers

9.1 Service Availability

unibet makes no warranty that the Platform will be available uninterrupted, error-free, or free from viruses or other harmful components. The Company reserves the right to suspend, modify, or discontinue any aspect of the Platform at any time without prior notice and without liability to Users.

9.2 Limitation of Damages

To the maximum extent permitted by Philippine law, unibet shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, data, or goodwill. The Company's total liability for any claim arising from these Terms shall not exceed the amount of Funds deposited by the User during the three (3) months preceding the claim.

9.3 Force Majeure

unibet shall not be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, government actions, internet service provider failures, or power outages.

10. Dispute Resolution and Governing Law

10.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of Philippine courts.

10.2 Internal Dispute Resolution

In the event of any dispute between a User and unibet, the User must first contact Customer Support to attempt resolution through internal complaint procedures. The Company will investigate complaints and provide written responses within a reasonable timeframe.

10.3 PAGCOR Dispute Resolution

If internal resolution is unsuccessful, Users may escalate complaints to PAGCOR in accordance with applicable regulatory procedures. unibet commits to cooperating fully with PAGCOR investigations and complying with regulatory determinations.

11. Account Suspension and Termination

11.1 Company Right to Terminate

unibet reserves the right to suspend or permanently close any Account at its sole discretion, with or without cause, including but not limited to violations of these Terms, suspicious activity, failure to complete verification procedures, or extended periods of Account inactivity. Upon Account closure, the Company will return any legitimate Funds balance, subject to verification and deduction of any amounts owed to unibet.

11.2 User-Initiated Closure

Users may request Account closure at any time by contacting Customer Support. Pending bets must be settled, and all bonus wagering requirements must be fulfilled or forfeited before closure. Remaining Funds balance will be returned via the User's preferred withdrawal method, subject to standard withdrawal procedures and verification requirements.

11.3 Inactive Accounts

Accounts with no login activity for twelve (12) consecutive months may be classified as inactive. unibet may charge a monthly maintenance fee on inactive Accounts with positive balances. Users will be notified via email before fees are assessed. To avoid fees, Users should login to their Account or request withdrawal of remaining Funds.

12. Privacy and Data Protection

User privacy and data protection are of paramount importance to unibet. The collection, use, storage, and disclosure of personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. Users consent to the collection and processing of personal data as described in the Privacy Policy. unibet implements industry-standard security measures to protect User data but cannot guarantee absolute security. Users are responsible for protecting their own Account credentials and devices.

13. Responsible Gaming Commitment

As a licensed operator under PAGCOR oversight, unibet is committed to promoting responsible gaming practices and preventing problem gambling. Users have access to various responsible gaming tools, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion options. These tools can be activated through Account settings or by contacting Customer Support. Users experiencing gambling-related problems are encouraged to seek help from professional organizations. unibet provides information and resources about responsible gaming, warning signs of problem gambling, and available support services. Self-excluded Users will be prevented from accessing their Account for the specified exclusion period and will not receive promotional communications during this time.

14. Amendments to Terms and Conditions

unibet reserves the right to modify, amend, or update these Terms and Conditions at any time without prior individual notice to Users. Material changes will be posted on the Platform with an updated effective date. Continued use of the Platform following publication of revised Terms constitutes acceptance of the modifications. Users are responsible for regularly reviewing these Terms to stay informed of any changes. If you do not agree with amended Terms, you must cease using the Platform and may request Account closure.

15. Contact Information and Support

For questions, concerns, or inquiries regarding these Terms and Conditions, or for any customer support needs, Users may contact unibet through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week through the Platform interface
• Email: [email protected] (response time typically within 24 hours)
• Support Hours: Customer support operates continuously to assist Filipino players in both English and Tagalog

unibet is committed to providing timely, professional, and courteous customer service to all Users. Our support team is trained to handle inquiries related to Account management, technical issues, payment processing, bonus terms, and responsible gaming resources.