Privacy Policy

1. Information We Collect

unibet collects various categories of personal information necessary to provide gaming services, ensure regulatory compliance, prevent fraud, and enhance user experience. The information we collect falls into the following categories:

1.1 Information You Provide Directly

When you register for an Account or use our services, you voluntarily provide the following personal information:

• Registration Information: Full legal name, date of birth, gender, residential address, email address, mobile phone number, and chosen username and password.
• Verification Documents: Government-issued identification (Philippine passport, driver's license, UMID card, postal ID, or voter's ID), proof of address (utility bills, bank statements, government correspondence), and in some cases, photographic verification for identity confirmation.
• Financial Information: Payment method details including GCash mobile number, PayMaya account information, bank account numbers, transaction history, deposit and withdrawal records, and billing information associated with your chosen payment methods.
• Communications: Content of messages you send to our customer support team, feedback forms, survey responses, promotional email preferences, and any other voluntary communications with unibet.

1.2 Information Collected Automatically

When you access and use the unibet platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, mobile network information, and hardware model.
• Usage Data: IP address, login timestamps, pages visited, games played, betting patterns, session duration, clickstream data, referral sources, and navigation paths through the platform.
• Location Information: Approximate geographic location derived from IP address to verify eligibility and comply with jurisdictional restrictions. We do not collect precise GPS location data unless you explicitly grant permission.
• Gaming Activity: Detailed records of all bets placed, games played, wins and losses, bonus utilization, wagering activity, and transaction history to maintain accurate Account records and comply with regulatory requirements.

1.3 Information from Third-Party Sources

unibet may receive additional information from third-party service providers, including:

• Identity verification services that confirm your identity and detect fraudulent applications
• Payment processors that provide transaction status and fraud prevention data
• Credit reference agencies and databases that verify financial information where applicable
• Publicly available sources such as government registries and social media platforms (only information you have made publicly available)

2. How We Use Your Information

unibet processes your personal information for specific, legitimate purposes clearly outlined below. We do not use your data for purposes incompatible with those for which it was originally collected.

2.1 Account Management and Service Provision

• Creating and maintaining your gaming Account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to games, live casino tables, and platform features
• Managing bonuses, promotions, and VIP program participation
• Responding to customer support inquiries and resolving technical issues
• Sending essential service communications regarding Account status, transactions, and platform updates

2.2 Legal and Regulatory Compliance

• Verifying your identity and age to comply with Philippine legal requirements (21+ age restriction)
• Fulfilling Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under PAGCOR regulations
• Detecting and preventing fraud, money laundering, terrorist financing, and other illegal activities
• Maintaining records as required by gaming regulators and tax authorities
• Reporting suspicious transactions to relevant authorities as mandated by law
• Cooperating with law enforcement investigations and court orders

2.3 Platform Security and Integrity

• Monitoring for unauthorized Account access and suspicious login patterns
• Detecting bonus abuse, collusion, automated betting systems, and other Terms violations
• Protecting against cyberattacks, data breaches, and technical vulnerabilities
• Maintaining audit trails and transaction logs for security purposes
• Identifying and blocking access from prohibited jurisdictions

2.4 Marketing and Communications (With Your Consent)

• Sending promotional emails about new games, bonuses, and special offers (only if you have opted in)
• Personalizing marketing communications based on your gaming preferences and activity
• Conducting surveys to gather feedback and improve services
• Displaying relevant advertisements and promotional content on the platform

You may opt out of marketing communications at any time through Account settings or by contacting customer support. Opting out does not affect essential service communications related to your Account.

2.5 Analytics and Platform Improvement

• Analyzing usage patterns to enhance user experience and optimize platform performance
• Identifying popular games and features to guide content development
• Testing new features and improvements with select user groups
• Generating aggregate, anonymous statistics for business intelligence purposes

3. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, unibet processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing required to perform our contract with you, including providing gaming services, processing transactions, and managing your Account.
• Legal Obligation: Processing mandated by Philippine law, PAGCOR regulations, AML requirements, tax laws, and other legal obligations applicable to licensed gaming operators.
• Legitimate Interest: Processing necessary for fraud prevention, platform security, business analytics, and operational efficiency, balanced against your privacy rights.
• Consent: Processing based on your explicit consent, such as receiving marketing communications or participating in optional surveys. You may withdraw consent at any time without affecting other processing activities.

4. Data Sharing and Disclosure

unibet does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your data only in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: GCash, PayMaya, and banking partners that process deposits and withdrawals
• Identity Verification Services: Third-party providers that confirm your identity and age to prevent fraud
• Gaming Content Providers: Software developers and game studios that supply slot games, live casino, and other gaming content
• Cloud Hosting Services: Technology infrastructure providers that store data securely
• Customer Support Tools: Platforms that enable live chat, email support, and ticket management
• Analytics Services: Tools that help us understand platform usage and improve user experience

All service providers are contractually obligated to protect your information, use it only for specified purposes, and comply with applicable data protection laws.

4.2 Regulatory Authorities and Law Enforcement

We disclose personal information to PAGCOR, Philippine National Police, National Bureau of Investigation, Anti-Money Laundering Council (AMLC), Bureau of Internal Revenue (BIR), and other government agencies when required by law or regulatory directive. This includes reporting suspicious transactions, responding to valid legal process, and cooperating with investigations.

4.3 Corporate Transactions

If unibet undergoes a merger, acquisition, sale of assets, or other corporate restructuring, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

4.4 With Your Explicit Consent

In cases not covered above, we will request your explicit consent before sharing your personal information with third parties.

5. Cookies and Tracking Technologies

unibet uses cookies, web beacons, and similar tracking technologies to enhance your experience and gather information about platform usage. Cookies are small text files stored on your device that enable functionality and remember your preferences.

Types of Cookies We Use:

Cookie Type	Purpose	Duration
Essential Cookies	Required for platform functionality, login authentication, and secure transactions	Session / Persistent
Performance Cookies	Collect anonymous usage data to improve platform performance and user experience	Up to 2 years
Functionality Cookies	Remember your preferences, language settings, and customization choices	Up to 1 year
Advertising Cookies	Deliver relevant promotional content based on your interests and gaming activity	Up to 1 year

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impact platform functionality and prevent you from accessing certain features.

6. Data Security Measures

unibet implements comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmissions use industry-standard SSL/TLS encryption (256-bit) to protect information during transfer between your device and our servers.
• Secure Storage: Personal data is stored on secure servers with restricted access controls, firewalls, and intrusion detection systems.
• Access Controls: Employee access to personal information is limited on a need-to-know basis and governed by strict confidentiality agreements.
• Regular Audits: Security practices undergo periodic review and testing to identify and address vulnerabilities.
• Incident Response: We maintain protocols for detecting, investigating, and responding to data security incidents promptly.

While we employ robust security measures, no system is completely immune to risks. Users share responsibility for protecting their Account credentials and reporting suspicious activity immediately.

7. Data Retention and Storage

unibet retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Retention Periods:

• Active Accounts: Personal information is retained for the duration of your active Account plus any required retention period under applicable regulations.
• Closed Accounts: Following Account closure, we retain transaction records, identification documents, and gaming activity logs for five (5) years as required by PAGCOR regulations and Philippine AML laws.
• Marketing Data: If you opt out of marketing communications, we retain minimal information necessary to honor your opt-out preference and prevent re-enrollment.
• Legal Hold: Data subject to ongoing investigations, disputes, or legal proceedings is retained until resolution, regardless of standard retention periods.

After applicable retention periods expire, personal information is securely deleted or anonymized such that it can no longer identify you.

8. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

8.1 Right to Access

You may request confirmation of whether unibet processes your personal data and obtain copies of the information we hold about you. Access requests are typically fulfilled within thirty (30) days.

8.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. Most Account details can be updated through your Account settings. For verification documents, contact customer support.

8.3 Right to Erasure

You may request deletion of your personal information in certain circumstances, subject to legal retention obligations. Note that we must retain data required for regulatory compliance even after Account closure.

8.4 Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications at any time without affecting service provision.

8.5 Right to Data Portability

Upon request, we can provide your personal information in a structured, commonly used, machine-readable format for transfer to another service provider where technically feasible.

8.6 Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

To exercise these rights, contact our Data Protection Officer at [email protected]. We will respond to requests within the timeframes required by Philippine law, typically within fifteen (15) to thirty (30) days. Verification procedures may be required to confirm your identity before fulfilling requests.

9. International Data Transfers

Your personal information is primarily stored and processed within the Philippines. In certain circumstances, data may be transferred to service providers located outside the Philippines for technical infrastructure, payment processing, or software licensing purposes. When international transfers occur, unibet ensures adequate safeguards are in place through standard contractual clauses, data processing agreements, or other legally recognized mechanisms to protect your information in accordance with Philippine data protection standards.

10. Children's Privacy Protection

unibet services are intended exclusively for individuals aged twenty-one (21) years or older. We do not knowingly collect personal information from minors. If we become aware that a user is underage, we will immediately close the Account, void all transactions, and delete associated personal information in accordance with legal obligations. Parents or guardians who believe a minor has provided information to unibet should contact us immediately at [email protected].

11. Third-Party Services and Links

The unibet platform may contain links to third-party websites, services, or applications for convenience. We are not responsible for the privacy practices or content of external sites. This Privacy Policy applies solely to information collected by unibet. We encourage you to review the privacy policies of any third-party services you access through our platform or in connection with gaming activities.

12. Changes to This Privacy Policy

unibet reserves the right to update this Privacy Policy to reflect changes in legal requirements, business practices, or platform features. Material changes will be communicated through prominent notices on the platform, email notifications to registered users, or other appropriate channels. The "Last Updated" date at the top of this policy indicates the most recent revision. Continued use of the platform following publication of an updated Privacy Policy constitutes acceptance of the changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact:

• Data Protection Officer: unibet Privacy Team
• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Response Time: We aim to respond to all privacy-related inquiries within fifteen (15) business days

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the National Privacy Commission of the Philippines through their official channels.